Traditional support logs a ticket and waits for an agent. Our platform acts in real time — answering every call in seconds, confirming fitment, pulling the order from Shopify, troubleshooting, and creating returns before a human ever picks up. Inbound and outbound, on one platform, wired into your store. Built custom. Owned by you.
Your storefront is dialed in. The communication behind it is held together with a shared inbox, a part-time VA, and hope. Here's where the revenue quietly walks out.
The AI looks up the order in Shopify live, reads the status and tracking on the call or chat, and flags stalled shipments — instantly, 24/7, with zero agent time.
Trained on your catalog, the AI confirms the exact match on the spot and drops the right item into a checkout-ready cart — turning a question into an order.
The AI answers every call and chat at 2am the same way it does at 2pm — booking, answering, recovering, and routing anything urgent to a human.
The AI verifies the order and warranty window, applies your policy, opens the return in Shopify, and texts a prepaid label — only escalating the edge cases.
The same AI dials and texts out — recovering carts, requesting reviews, and re-engaging past buyers from your live Shopify data. Support becomes revenue between calls.
A traditional help desk logs a problem and waits for an agent. This platform acts in real time — answering, confirming, pulling the order, troubleshooting, and resolving before a human ever picks up.
Speed wins online. The store that answers first wins the order — day, night, or holiday weekend.
Voice that never sleeps, a live two-way link to your store, and a response on whatever channel the customer is on — working as one system.
Every call to your line is answered in seconds by an AI trained on your full catalog, fitment data, setup guides, and warranty policy. No IVR menus, no hold music — just immediate, knowledgeable support at any hour and any volume.
The AI reads and writes your Shopify store in real time — looking up orders and tracking, confirming the exact product for a customer, building checkout links, and opening returns and RMAs. Every action is logged straight to the order.
The platform closes the loop on the right channel: SMS for tracking links, cart links, and service lists; email for RMA labels and order confirmations; and voice callbacks for follow-ups — all from a single workflow.
A live command center that sits on top of your Shopify store — so you see every call and chat the AI is handling, what it resolved, and what it routed to your team. This is a sample running on demo data.
The other cases reach a person exactly when they should — wholesale deals, billing disputes, and edge cases — never as a dead end.
Voice AI answers in under 4 seconds. The customer describes the product, order, or issue in plain language.
Intent is classified; the AI pulls the order, customer, and catalog match from Shopify.
77% of cases: fit confirmed, tracking sent, issue troubleshooted, or RMA created — autonomously.
Wholesale, billing, or complex cases transfer warm with full context — transcript, order, and recommendation.
Follow-up sent on the preferred channel. Case auto-documented. CSAT survey triggered. Dashboard updated live.
The human always receives a full AI briefing before their first word — never a cold transfer.
Resellers and bulk buyers asking for wholesale or trade pricing are captured and routed to your wholesale specialist.
Payment disputes, double-charges, or chargeback threats are handed to a human with the full Shopify order attached.
If AI confidence on the match or diagnosis drops below 65%, it hands off with its best hypothesis rather than guess.
Any time a customer asks for a person or sounds frustrated, the AI initiates an immediate warm transfer — no friction.
Full call transcript, customer identity and order, matched Shopify order and history, AI diagnosis with confidence score, any submitted photos, recommended next step, and a one-line brief — e.g. "Display unit faulty at 5 months, within 2-yr warranty. RMA drafted — needs approval."
Most owners have never put a number on it. Move the sliders — it's a rough estimate, and it's almost always bigger than people expect.
Not a generic chatbot bolted on the side. A Voice + chat + SMS agent trained on your catalog and wired into your store's orders, products, fulfillment, and returns.
Looks up any order by number, email, or phone and reads status, carrier, and ETA — catching stalled shipments before the customer complains.
Shopify Orders + FulfillmentAnswers compatibility and product questions from your catalog and builds a checkout-ready cart for the exact item — pre-sale questions become orders.
Shopify Products + Draft OrdersVerifies the order and policy, opens the return in Shopify, and texts the label — handling the routine cases and escalating only the exceptions.
Shopify ReturnsProactively follows up on stalled checkouts, answers the question that stopped the sale, and sends a fresh cart link to win it back.
Shopify CheckoutsAnswers every call and chat in one ring, around the clock — nights, weekends, launch-day spikes — so no order or question ever goes unanswered.
Voice + Chat + EmailWholesale, billing disputes, and anything sensitive route to your team with the full transcript and order context — never a cold transfer.
Your Team + CRMProactive outbound campaigns, segmented from your Shopify data — promotions, reviews, and retention, all between calls.
Proactively call or text past buyers with a targeted offer — a seasonal promo, a warranty upgrade, or a new product for them. Audiences are built from Shopify order history.
After a delivery, the AI follows up by SMS or voice to confirm satisfaction and invite a review — feeding the review engine that builds trust and sets you apart.
When a Shopify checkout is abandoned, the AI reaches out, answers the question that stalled the buyer, and texts a fresh cart link for the exact item — recovering the sale.
A proactive "did it arrive, and do you need help setting it up?" after fulfillment heads off confusion — and quietly prevents unnecessary returns and chargebacks.
Re-engage customers from a year ago — a second purchase, a referral, or a small order — with a personal outbound touch instead of one more ignored email.
When a requested product is back or newly added, the AI calls or texts everyone who asked — turning "we don't carry that yet" into a wave of orders.
Inbound + outbound on one platform: every campaign is segmented from live Shopify data — past buyers, abandoned checkouts, delivered orders, warranty registrations, and product-request sign-ups — and every outbound call is logged back to the customer record, with a warm handoff to a human the moment a wholesale or high-value opportunity surfaces.
30 minutes. We map your store's communication flow and pinpoint where you're losing the most time and revenue. You leave with a clear plan — whether or not you hire us.
We start with the single change that pays for itself fastest — built custom, trained on your catalog, and wired into Shopify. Tested and tuned, not a six-month project.
We go live, you own it, and we train your team to run it. Then we look for the next leak to plug.
No. It's a full communications command center for your store. It answers live phone calls in seconds, handles SMS and email, syncs with Shopify in real time, runs proactive outbound campaigns, and hands the right cases to a human with full context. A website chat widget is one small part of it.
Yes. It works through Shopify's Admin API — reading orders, customers, products, and fulfillment, and writing returns and draft orders. It acts on live store data during the conversation, then logs everything back to the order. No rip-and-replace; it sits on top of what you already run.
The same Voice AI dials and texts out, segmented from your Shopify data — promotions to past buyers, review and CSAT requests after delivery, abandoned-cart recovery, delivery and setup follow-up, win-back and reorders, and back-in-stock alerts. Every outbound touch is logged back to the customer record.
The AI handles the majority of conversations autonomously and escalates the rest at exactly the right moment — wholesale and B2B pricing, billing or chargeback disputes, low-confidence cases, or any time a customer asks for a person. The handoff is warm, with the full transcript, order, and a recommended next step.
The strategy call takes 30 minutes. Most Voice AI and automation builds launch in weeks, not months — we start with one fix that pays for itself, then build from there.
Book a free 30-minute strategy call, or drop your email and we'll send you the breakdown — what to automate first and what it's worth. No pitch either way.
The strategy call costs you nothing and you keep the plan either way. The only thing it costs to wait is another month of missed orders.