This Privacy Policy describes how The AI Agency, USA, Inc. (“Company,” “we,” “us,” or “our”), a company with its principal place of business at 7848 W. Sahara Ave, Suite 504, Las Vegas, NV 89117, collects, uses, discloses, and safeguards information in connection with our website at theaiagencyusa.com (the “Site”) and the services we provide, including Voice AI agents, custom application and CRM development, AI audits, automations, and consulting (collectively, the “Services”).
By accessing the Site or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Site or Services.
We act in two distinct capacities. (a) As a controller, we determine how and why personal information is processed when you visit the Site, submit a form, call our phone numbers, or otherwise communicate with us directly. This Privacy Policy governs that processing. (b) As a processor or service provider, we process personal information on behalf of our business clients — for example, when a client’s customers speak with a Voice AI agent we built and operate for that client. That processing is governed by our written agreement with the client, and the client is responsible for its own privacy notices and legal bases. If you are an end user of one of our clients, please direct privacy inquiries to that business; we will assist them in responding as their agreements require.
Calls placed to or received from our phone numbers — including demo lines — may be answered or placed by an artificial intelligence agent and may be recorded, transcribed, and analyzed for quality assurance, training and tuning of our agent configurations, dispute resolution, and record-keeping. Where required by applicable law, callers are notified and consent is obtained before recording. By continuing a call after such notice, you consent to recording and AI handling.
We do not use the contents of client calls or client confidential information to train third-party foundation models, and we do not permit our AI infrastructure vendors to do so except as expressly agreed in writing. Clients who deploy Voice AI agents through us are responsible for providing legally required notices and obtaining consents from their own callers; we assist by building appropriate disclosure language into every deployment.
We do not sell personal information, and we do not share personal information for cross-context behavioral advertising. We disclose personal information only: (a) to service providers and subprocessors performing services on our behalf under appropriate contractual obligations (Section 6); (b) to professional advisers such as accountants, insurers, and counsel; (c) to comply with law, legal process, or enforceable governmental requests, or to protect the rights, property, or safety of the Company, our clients, or others; and (d) in connection with a merger, acquisition, financing, or sale of assets, subject to customary confidentiality protections.
Depending on the engagement and deployment, we use third-party providers that may process personal information on our behalf, which may include: Vercel (website hosting); Cloudflare (network security and TLS); Google (font delivery, cloud infrastructure, and large language model APIs); OpenAI (large language model APIs); Retell AI and similar voice-agent platforms (conversational AI infrastructure); Twilio and Telnyx (telephony and messaging); ElevenLabs and Deepgram (speech synthesis and recognition); and FormSubmit (website form relay). Each provider is engaged for the limited purpose of performing services for us and is contractually restricted from using personal information for other purposes. This list may be updated from time to time; the current version of this Policy reflects the providers in use as of the Effective Date.
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Policy, to perform our contracts, to comply with legal, tax, and accounting obligations, and to resolve disputes. Call recordings and transcripts are retained according to the configuration of the relevant engagement and applicable law, and are deleted or de-identified when no longer needed.
We employ commercially reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and vendor due diligence. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Depending on your state of residence, you may have rights under applicable privacy laws, including the right to know what personal information we hold about you, to access it, to correct it, to request deletion, and to opt out of certain processing. To exercise any of these rights, contact us at info@theaiagencyusa.com with the subject line “Privacy Request.” We will verify your identity and respond within the time required by applicable law. We will not discriminate against you for exercising your rights. If we process your information as a service provider for one of our clients, we may refer your request to that client and assist in their response.
The Site and Services are intended for businesses and individuals 18 years of age or older, and we do not knowingly collect personal information from children under 13 through the Site. Our consumer product Word Beasts (wordbeasts.com) is operated separately and is governed by its own privacy policy and COPPA-oriented practices.
We are a United States company and process information in the United States. If you access the Site from outside the United States, you understand that your information will be transferred to and processed in the United States, where data protection laws may differ from those of your jurisdiction.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised Effective Date. Material changes will be highlighted on the Site or communicated directly where required by law. Your continued use of the Site or Services after the Effective Date constitutes acceptance of the updated Policy.
The AI Agency, USA, Inc.
7848 W. Sahara Ave, Suite 504
Las Vegas, NV 89117
info@theaiagencyusa.com · +1 (725) 999-0279