A collection agency that made thousands of first calls a day.

First-touch outbound is a numbers game — but human collectors are expensive, and most early calls are voicemails, wrong numbers, and right-party verification. That's exactly the work an AI agent should do.

The challenge

The agency's collectors were spending their highest-value hours on the lowest-value part of the funnel: dialing, leaving messages, confirming they had the right person. Volume was capped by headcount, and consistency — saying the right compliant language every time — depended on who was on the phone.

What we built

We deployed outbound AI agents that handle first-touch outreach at scale. The agent verifies right-party contact, delivers the agency's compliant, approved messaging word-for-word, takes promises to pay, and — critically — routes a live conversation to a human collector only when it actually counts. Collectors stop dialing and start closing.

The result

Outreach volume jumped into the thousands of calls a day without adding staff. Every call delivered the same compliant script. And collectors spent their time on engaged, verified contacts instead of voicemails — turning a headcount-bound process into one that scales with demand.

Hear it for yourself

This is a real, unedited AI call recording, re-created with a fictional company name to protect our client.