A front desk that captures every new patient.

A new patient who calls and hits voicemail simply calls the next practice on the list. The first ring is the whole relationship, and it usually comes while the front desk is with someone in the chair.

Business context

A general and specialty dental practice (general dentistry through sleep-apnea therapy) whose new patients call during clinic hours and after close. The practice name is withheld; the recording below is re-created with a fictional name.

The constraint

The front desk. New-patient calls compete with the patient in the chair and the patient at checkout, and after hours there is no one at all. Every new patient waits on the same few people.

Before

A caller who could not get through left a voicemail or called the next practice. Staff returned calls when they could, then collected name, date of birth, insurance, service interest and referral source by hand, often over two or three calls.

What we built

A Voice AI receptionist that answers 24/7 and runs the full new-patient intake one question at a time: name, date of birth, preferred contact method, phone number confirmed digit by digit, insurance, the service they want, how they heard about the practice, and a 1 to 10 comfort check for anxious patients. It reads the whole profile back, captures scheduling preferences, and sets a clear 24-hour callback.

Human escalation

The front desk owns the booking callback and anything clinical. The agent does not give clinical advice; it captures the details and hands the patient to the team with a complete profile.

After

New-patient calls stop leaking to voicemail and to competitors. The front desk starts each day with clean, confirmed profiles ready to schedule, and anxious patients are flagged before they walk in.

Hear it for yourself

This is a real, unedited AI call recording, re-created with a fictional company name to protect our client.