A new patient who calls and hits voicemail simply calls the next practice on the list. The first ring is the whole relationship — and it usually comes while the front desk is with someone in the chair.
New-patient calls arrive all day and after hours, and each one needs real information captured — name, date of birth, insurance, what they're coming in for, how they heard about the practice, and whether they're nervous about the visit. When the front desk is busy or closed, those calls become voicemails, and voicemails become no-shows or patients who booked somewhere else.
We deployed a Voice AI receptionist that answers 24/7 and runs the entire new-patient intake, one question at a time. It collects the patient's name, date of birth, and preferred contact method, confirms the phone number digit by digit, captures insurance and the service they're interested in — from general dentistry to sleep-apnea therapy — and asks how they heard about the practice. It even checks their comfort level on a 1–10 scale so an anxious patient is handled with care. Then it reads the whole profile back to confirm, captures scheduling preferences, and sets a clear 24-hour callback — reminding them to bring their insurance card and arrive early.
New-patient calls stop leaking to voicemail and to competitors. Every caller gets a warm, thorough intake at any hour; the front desk starts each day with clean, confirmed profiles ready to schedule; and anxious patients feel looked after before they ever walk in the door.
This is a real, unedited AI call recording, re-created with a fictional company name to protect our client.
Thirty minutes, no pitch. We'll map your new-patient call flow and show you what an AI receptionist would intake and book for a practice your size.
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