In mass tort, intake volume is enormous and timing is everything — but attorneys can't spend their hours screening callers who don't meet the case criteria, and after-hours leads go cold by morning.
Campaign-driven calls came in at all hours. Staff were overwhelmed qualifying claimants by hand, asking the same screening questions over and over, and still letting late-night and weekend leads slip away. Worse, unqualified callers ate the same time as strong ones, so attorneys waded through noise to find the cases that mattered.
We deployed AI intake agents that answer every call instantly and run the firm's exact screening script. The agent qualifies the caller against case criteria, captures the details attorneys need, and schedules follow-ups — all in a single call, around the clock. Qualified cases are handed off cleanly; unqualified ones are handled politely and filtered out before they ever reach a person.
Every lead gets worked the moment it calls, day or night. Qualified cases land on the desk ready to act on; the firm's people stop burning hours on screening; and not a single after-hours claimant goes unanswered. The intake bottleneck became an always-on intake engine.
This is a real, unedited AI call recording, re-created with a fictional company name to protect our client.
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